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  FAQ  

Our library has lost access to one of our e-resources. What do we do?

 

Please contact us at the earliest opportunity with a description of the problem and, if possible, a screen-shot. We will then liaise with the publisher’s technical staff on your behalf until your library's access has been restored.

 

 

How do I generate the usage statistics for my library’s holdings?

 

In most cases, COUNTER-compliant usage reports are available for librarians to download at any time via a self-service portal from each publisher. Please contact us for the URL and your library’s administrator login details. Alternatively, we can obtain any usage reports you may need on request.

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For NewsBank and Readex usage reports, please head to: https://stats.newsbank.com/

 

 

Where do I find the title list for a particular collection?

 

Please contact us to request a title list for any collection you see listed on the Bezi website. Alternatively, title lists can be downloaded via each of the publisher’s websites, as follows:

 

      Brill

 

     De Gruyter

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      NewsBank

  • Current subscribers: Navigate to https://infoweb.newsbank.com/ and select the ‘Publication’ tab

  • New enquiries: To request the latest title list for any NewsBank collection, please contact us.

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      Peter Lang

 

      Readex

 

 

Where can I download the MARC records for a particular collection?

 

      Brill

 

      British Online Archives

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      De Gruyter

  • Go to https://www.degruyter.com and search for a given ebook package or database. MARC records can be found under the 'Details' tab the webpage for any e-product.

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      NewsBank

 

      Peter Lang

  • MARC records are provided on request. Please contact us with your requirements.

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      Readex

  • For selected collections where MARC records are available, a one-time fee may be applicable. Please contact us for pricing and access details.

 

 

My library’s IP addresses/ranges have changed. How do I update our details?

 

Brill, British Online Archives, De Gruyter and Peter Lang each provide a self-service administration portal to each library. Librarians can update their institution's IP addresses/ranges by logging into the portal. Please contact us for the URL and your library’s administrator login details.

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For NewsBank and Readex, please supply us with your library’s new IP addresses/ranges. We will then arrange to update your library’s account with each publisher’s technical staff.

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